Billing & Refund Policy

Axion offers a free plan with a limited number of image and video generations, plus monthly subscriptions (Creator and Pro) that renew automatically until cancelled. Business agreements are priced individually on request.

The price, the number of credits and what the plan includes are shown before you confirm the purchase.

Payments are handled by our payment provider. We never store full card details. The subscription is charged at each renewal until you cancel.

Amounts are shown in Norwegian kroner unless stated otherwise. Any VAT is calculated under the applicable rules.

Credits are an internal unit used for generation. The cost depends on the model, media type, duration and resolution, and is always shown before you start a generation.

Monthly credits are granted for each paid period. Credits have no cash value, cannot be exchanged for money and cannot be transferred between accounts.

Subscribers can buy extra credit packs at any time without changing plan. Purchased credits are added to the balance as soon as payment is confirmed.

Extra credits are one-off purchases and do not renew automatically.

Credits are reserved when a generation starts. If the generation fails technically, is cancelled or never returns a result, the reserved credits are automatically returned to your balance.

A result you are unhappy with, but which was delivered as requested, is not a technical failure and does not trigger an automatic return.

You can cancel at any time. Cancelling stops future renewals, and you keep access for the remainder of the current billing period.

Unused monthly credits expire when the period ends or the plan changes.

Paid periods are normally non-refundable, because the service is digital and made available immediately. We do refund where mandatory consumer law requires it, in the case of double charges, or where a fault on our side prevented use of the service.

Send claims through the contact page with the date, amount and a short description. We respond as quickly as we can.

We may change prices, credit costs and pack contents. Changes to an ongoing subscription are announced a reasonable time in advance so you can cancel before the next renewal.

If a payment is declined or missing, the subscription may be paused or terminated and access to generation stopped. Credits already spent are not returned.

Please contact us before raising a payment dispute with your bank. Unjustified chargebacks lead to immediate suspension of the account, and we may recover the outstanding amount together with any fees we incur.

Attempts to exploit the refund or credit-return rules — for example repeated claims on delivered results, multiple accounts to reuse free limits, or manipulating generations to trigger returns — are treated as abuse and lead to suspension without refund.